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Electrical Field Service Technician

Company Name:
Joy Global
Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Globals support people, and through its services located close to the mines. Joy Global's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide.
Joy Global is continuously working to make mining operations safer and more productive. With Joy Globals innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment. Please visit our website www.joyglobal.com for more information.
Responsibilities:
Respond to customers with any service related problems and help with troubleshooting the equipment and repair as necessary.
Assist in the assembly and commissioning of new equipment
Install upgrades to improve machine performance.
Interface with mine maintenance personnel and Joy Global Account Managers with regard to equipment, parts and service.
Troubleshooting and repair of the electrical, hydraulic and pneumatic systems of all Joy Global Mining Equipment.
Use computer software and other equipment to troubleshoot equipment issues. PLCs and drives manufactured by ABB, Siemens, Allen Bradley, and others.
Install upgrades and or replacement components on equipment as needed.
Work with Joy Global engineering on issues related to the equipment in our area.
Complete daily Service Reports and also complete a report for the customer before leaving for the day.
Provide 24/7 on-call service as scheduled.
Help promote sales, service and electrical and mechanical upgrades.
Work as a team with peer Service Engineers to share experience and knowledge.
Qualifications:
High school diploma or equivalent
Journeyman electrician and/or 2 year degree in electrical related program.
At least 5 years related experience.
Excellent customer service and communication skills
Strong computer skills (PLC, VFD, drives and programming)
Willing to travel up to 50%
Proven problem solving and troubleshooting skills.
Mechanical knowledge on a broad range of mining equipment a plus.
MSHA certification preferred.
Commitment to work safely and maintain the equipment in safe operating condition.

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