Member Advisor II

Company Name:
Affinity Plus federal Credit Union
Affinity Plus Core Values:
We trust people and are sincerely committed to building a relationship founded on trust with each person we serve.
We make a difference in people's lives, one person at a time.
We believe in the goodness of people and know they deserve better.
We do what's right for every member, every time.
We value the uniqueness of each person we encounter.
Who is a Member Advisor II?
Member Advisors are the face of Affinity Plus! Whether you are working with members face-to-face, over the phone, or through online chat, you build relationships and own the experience with every member you interact with. Yes, you heard it right! You get paid to take the time to get to know people and there are no quotas here!
What are some of the tasks you may do on a day-to-day basis?
Listen to the member to understand their needs. Determine the different types of consumer loan and credit options that are available to the member
Assist members with consumer lending questions and applications
Analyze member's financial situation and credit report to determine if it is in the member's best interest to approve the loan
Obtain essential documentation for consumer loan applications
Review loan agreements to ensure that they are complete and accurate according to policy
Approve loans within specified limits, and refer loan applications outside those limits to management for approval
Open membership accounts including, but not limited to: savings, checking, certificates of deposit, Individual Retirement Accounts (IRA)
Identify and recommend products and services aligning with member's needs
Process deposit/withdraw of funds in checking, savings, and loan accounts
Execute wire or ACH transferring of funds
Instant issue debit, credit, and gift cards
Assist members with budgeting
Balance and maintain personal cash drawer and branch vault
Complete other duties as assigned
What does it take to be a Member Advisor II?
Innate ability and drive to build open and honest relationships with each and every member
Analytical thinking and problem solving skills - You have the freedom to be creative!
Independent decision making
Manage time effectively and prioritize tasks
Communicate efficiently and effectively through face-to-face or written communication - Being bilingual is a plus!
Listen, analyze, and advise members with their own finances - You are empowered to make the decision that is right for our members
Flexibility and adaptability in a fast paced environment
Look for opportunities to better the organization and challenge the norm
Intermediate Computer Skills - You must have the ability to navigate between multiple systems with ease
2 - 3 years of customer service experience and 1 to 2 years consumer lending experience
Associated Degree preferred or equivalent experience
High school diploma or GED required
Workplace Environment:
Sitting 70-80% and standing 20-30% which is determined on your rotation within the branch
Working at a computer 98% of the day
Utilizing the phone 40-60%
Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
Lift, carry, push or pull up to approximately 30 pounds (cash/coin bags, supplies, etc.)
This employer participates in E-Verify. Affinity Plus Federal Credit Union will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee''s Form I-9 to confirm work authorization. If the government cannot confirm that you are work authorized, Affinity Plus Federal Credit Union is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. Affinity Plus is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability.
Position: Member Advisor II
Location: Bemidji, MN
Location Description: Bemidji Chief Plaza Branch

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